Return & Refund Policy


At Zorvath™, we are dedicated to delivering a reassuring, worry-free shopping experience for every customer. This Return & Refund Policy sets out the complete rules and procedures for returns, exchanges, and refund requests for all orders placed through our official store.

1. Return Eligibility

We offer a 30-day return window for all qualified storage products, meaning you may submit a return application within 30 calendar days from the date you receive your parcel.
To qualify for a valid return:
  • The product must remain in brand-new, unassembled and unused condition
  • All original packaging, labels and accessories must be fully intact
  • Valid proof of purchase or order record must be provided

2. How to Initiate a Return

To start the return process, please send your request with your order number and specific reason to our customer support team at service@sundrifzen.com.
Once your return request is reviewed and approved:
  • We will issue a prepaid return shipping label to you
  • You will receive clear step-by-step guidance on the return shipping method and designated drop-off location
Important note: Items returned without prior application and official authorization will not be accepted or processed. If you have any questions about the return procedure, you may contact our support team via the email above at any time.

3. Damaged, Defective or Incorrect Items

We recommend that you inspect the contents of your parcel thoroughly upon delivery.
If you receive a defective, damaged product, or an item that does not match your order details, please contact us immediately. Our team will evaluate the issue promptly and arrange a proper resolution, such as a free replacement or full refund.

4. Non-Returnable Items

For reasons of hygiene, safety and product specificity, certain categories of items are not eligible for return, including:
  • Custom-sized or personalized storage products made to your specifications
  • Perishable goods, hazardous materials, flammable liquids and compressed gases
  • Personal care and hygiene products
  • Original shipping fees charged at the time of checkout
We also do not accept returns for:
  • Final sale and clearance items
  • Electronic gift cards
If you are unsure whether your purchase is eligible for return, please contact our support team for confirmation before submitting a request.

5. Exchanges

The fastest and most efficient way to receive your desired replacement item is to first complete the standard return process for the original product.
Once we confirm receipt and acceptance of your returned item, you may place a new order directly on our website for the replacement item you need.

6. European Union – 14-Day Cooling-Off Period

For orders delivered to addresses within the European Union, you hold the statutory right to cancel or return your order within 14 days, for any reason and without providing justification.
Conditions for exercising this right:
  • The item must be unused, in original condition with all packaging and labels intact
  • Valid proof of purchase must be provided
This statutory right applies independently of our standard 30-day return policy.

7. Refund Processing

After we receive your returned parcel and complete a full quality inspection, we will send you a notification to inform you of the final refund review result.
If your refund is approved:
  • The refund amount will be credited back to the original payment method you used at checkout
  • Please allow up to 10 business days for our team to complete the refund processing
Please note that your card-issuing bank or payment provider may require additional business days to post the refund to your account, depending on their internal processing cycles.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at service@sundrifzen.com for follow-up assistance.

8. Return Shipping Address

All returned items must be shipped using the official return label provided by Zorvath™ after your request is approved. Returns sent without our pre-issued label will not be processed.
Return Address:

Zorvath™

3080 Stevens Creek Blvd #1000

San Jose, CA 95128

United States